Privacy Policy

1. Introduction

Sparta Limousine ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services or visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, home address, and billing information when you make a reservation.
• Travel Information: Pickup and drop-off locations, flight numbers, travel dates and times, and special requests.
• Payment Information: Credit card details and billing address (processed securely through our payment processor).
• Communication Data: Messages sent through our website, chatbot, email, or phone communications.
• Technical Data: IP address, browser type, and device information when you visit our website.

3. How We Use Your Information

We use your information to:

• Process and fulfill your transportation reservations
• Communicate with you about your bookings, including confirmations and updates
• Track flights for airport pickups to ensure timely service
• Process payments and send receipts
• Respond to your inquiries and provide customer support
• Improve our services and website functionality
• Send promotional communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Our Drivers: To provide your transportation service (name, phone, pickup/drop-off locations, flight information).
• Payment Processors: To securely process your payments.
• Service Providers: Third-party services that help us operate our business (email, flight tracking APIs).
• Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encrypted connections (HTTPS), secure payment processing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

8. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: